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Please contact the claims department for the specific claim form. For all travel claims your insurers will need to see copies of:

  • Travel bookings ( flights / hotels etc.)
  • If it was business travel a letter from your employer confirming this

For cancellation or curtailment claims insurers will also require:

  • Copy of cancellation invoice
  • Copies of any refunds provided by the airline
  • Copies of invoices for rearranged flights
  • If cancelled due to illness, a doctors letter confirming that you are unable to travel
  • Copies of invoices for any additional costs incurred due to delay (e.g. additional hotel expenses)

For medical expense claims:

  • You should call the emergency contact number on your policy whilst away, they will then arrange direct billing between the hospital and your insurers
  • For smaller medical costs Insurers will need to see copy invoices and doctors letter confirming diagnosis

For personal effects and money claims:

  • Copy original purchase receipts (to prove ownership and specification of original item)
  • Copy foreign police report (for lost or stolen items)
  • Copy of repair estimate or replacement estimate on a like for like basis
  • For money claims a copy of the bank withdrawal or exchange receipt

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