Claims and Support

We view our claims service as the ultimate test of the cover we arrange and the service we provide.

Unlike many other brokers, our experienced and qualified staff are here to see your claim through from beginning to end, liaise and negotiate with insurers, answer your queries and keep you up to date with progress.

If applicable we can also provide you with statistical information throughout the year to assist with your business decisions.

The Castlemead Difference


We manage every aspect of your claim for you

Our in-house claims team deal with claims quickly and efficiently to ensure your claim is settled fairly, and you can get back to running your business.

Uninsured loss recovery

Where applicable, we will help you recover losses that are not picked up under the ‘own damage’ sections of a policy. We are unique in doing this for our clients, most brokers will pass you to your solicitor for this.

We always attend all insurer and loss adjuster visits

Your insurer will arrange for a loss adjuster to assess the claim. We will attend all insurer and loss adjuster visits to ensure your interests are represented at all times.

Clear communication at every step

We will ensure you are kept informed as to exactly what’s happening, and when.

Our ethos

Our ethos is that ‘we’ve got your back’ so we feel that our claims service should go the extra mile, as we do with all aspects of our insurance broking.

Over 30 years history of professional service and advice to our clients

Insurance broker based in Bristol and Exeter

BRISTOL OFFICE: Castlemead House, St Johns Road, BRISTOL BS3 1AL

Bristol: +44(0)117 945 3900

EXETER OFFICE: Leeward House, Fitzroy Road, Exeter Business Park, EXETER EX1 3LJ

Exeter: +44(0)1392 348999

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