We’ve got your back

We consider our claims service the ultimate test of the cover we arrange and the service we provide. That’s why we’ve invested so much in training our in-house claims team and streamlining our processes to settle claims quickly, efficiently, and fairly, getting you back to running your business ASAP.

Our difference is in the detail

+ End-to-end claims management

Including liaising and negotiating with insurers, answering queries, and keeping the whole process moving to a swift settlement. 

+ Uninsured loss recovery

No other broker helps recover losses missed under the ‘own damage’ sections of a policy.

+ Insurer and loss adjustor visits

We always attend these to ensure your interests are represented at all times.

+ Regular, clear communications

Well ensure youre kept up to date with what’s happening, when, and why as your claims progresses.

Make a claim during office hours

Call us on +44 (0)117 9453900

Our-of-hours emergencies

For motor claims

If you have an accident or need roadside assistance, contact a local vehicle recovery company to take you and the car home safely. Call us as soon as our office opens at 9am and we’ll take it from there.

Major loss

Call your Castlemead Director on their mobile as soon as you can.

Here's what to do

Bristol office:
Castlemead House
St John's Road
Bristol BS3 1AL

0117 942 6968

Exeter office:
Leeward House
Fitzroy Road
Exeter Business Park
Exeter EX1 3LJ

0117 942 6968